Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7–14 business days. Expedited options may be available at checkout. Please note that processing time is 1–3 business days before your order ships.
Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon — stay tuned!
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier’s website.
Can I change or cancel my order?
Orders are processed quickly! Please contact us within 24 hours of placing your order at hello@meshelluxxe.com and we’ll do our best to accommodate your request.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please visit our Return Policy page for full details.
How do I start a return?
Email us at hello@meshelluxxe.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
Products
Are your beauty tools professional-grade?
Yes! All Meshel Luxxe beauty tools are curated to meet professional standards — designed for flawless application, whether you’re a makeup artist or beauty enthusiast.
How do I care for my makeup brushes?
We recommend cleaning your brushes weekly with a gentle brush cleanser or mild soap. Lay flat to dry to maintain their shape and longevity.
Still Have Questions?
We’re here to help! Reach out to our team at hello@meshelluxxe.com, and we’ll get back to you within 24–48 hours. 🖤